Rosie’s Nail Bar Terms & Conditions

At Rosie’s Nail Bar, we pride ourselves on providing high-quality nail services in a clean, safe and welcoming environment. We want every client to leave feeling happy with their nails and confident in the service they’ve received.

By booking an appointment with us, you agree to the following Terms & Conditions.

1. Hygiene & Safety

The health and safety of our clients and team are our priority.

• We maintain high standards of cleanliness and hygiene throughout our nail bars.

• Tools and equipment are cleaned and disinfected appropriately between clients, and single-use items are disposed of after use where applicable.

• Our team follows hygiene and sanitation procedures to minimise the risk of infection and cross-contamination.

• Please inform your nail technician of any known nail conditions, allergies, sensitivities, injuries or signs of infection before your service begins.

• We reserve the right to decline or discontinue a service if we believe it may pose a health or safety risk to you, another client or our team.

2. No Refund Policy

We take pride in the quality of our services and products and stand behind the work we do.

All services and products are non-refundable once provided or purchased, except where a refund is required by applicable law.

If you are unhappy with your service, please let us know as soon as possible. We genuinely want to understand your concerns and will work with you to find a fair and appropriate resolution.

3. Free Nail Repairs Within 7 Days

We stand behind our work and want you to enjoy your nails long after you leave the salon.

If you experience a nail chip or broken nail within 7 days of your original appointment, we will happily repair the affected nail free of charge, provided the damage is consistent with a service or product issue.

To arrange a repair:

• Contact us within 7 days of your original appointment.

• Where possible, provide a photo of the affected nail so our team can assess the issue.

• A repair appointment must be arranged with our team and is subject to availability.

Free repairs cover the affected nail only and do not include a full set replacement, colour change or additional services.

Damage caused by accidents, impact, picking, biting, improper removal or failure to follow aftercare advice may not qualify for a complimentary repair. Each case will be assessed fairly by our team.

4. Aftercare & Nail Maintenance

The longevity of your manicure depends on several factors, including your natural nails, lifestyle, daily activities and aftercare.

To help maintain your nails, we recommend:

• Avoid Surfing & Salt water for 24-48 hours post treatment (Particularly Extension clients) to allow your nail plate to settle & get used to the new surface on top.

• Following the aftercare advice provided by your nail technician.

• Avoiding using your nails as tools or placing excessive pressure on them.

• Wearing gloves when cleaning or working with harsh chemicals.

• Keeping your cuticles moisturised and attending maintenance appointments as recommended.

• Never picking, peeling or forcefully removing gel polish or enhancements.

Please contact us if you have concerns about your nails following your appointment.

5. Service Expectations

Every client's natural nails are different. Results, durability and service suitability may vary depending on nail condition, lifestyle and previous treatments.

Our team will do their best to achieve your requested result and will advise you if an alternative service or design is more suitable.

Please communicate any concerns with your Nail technician or Receptionist during your appointment so adjustments can be made where reasonably possible.

6. Products & Allergies

Please inform us of any known allergies or sensitivities before your service. While we take care when selecting and using professional products, we cannot guarantee that a reaction will never occur.

If you experience an unusual reaction after your appointment, please discontinue use of any relevant products and seek appropriate medical advice if needed. You are also welcome to contact us so we can document and review your concern.

7. Appointments & Cancellations

We appreciate your consideration of our team's time and other clients' bookings.

Please arrive on time for your appointment, which means 5-10 minutes BEFORE your appointment time. We will hold appointments for 6 minutes maximum after your appointment time until we release your appointment to another client. Late arrivals may be turned away or result in a shortened service or rescheduling, depending on availability.

If you need to cancel or reschedule, please notify us within 24 hours to avoid loosing your deposit. Deposits will not be refunded if your appointment is changed or cancelled within 24 hours of your appointment.

8. Our Commitment to You

At Rosie’s Nail Bar, we believe great nails start with great care. We are committed to providing professional services, maintaining high hygiene standards and treating every client with respect.

If you have any questions or concerns about your service, please contact our team directly. We value your feedback and will always do our best to help.

Thank you for choosing Rosie’s Nail Bar. We look forward to welcoming you!